{"id":33,"date":"2025-02-28T22:22:58","date_gmt":"2025-02-28T22:22:58","guid":{"rendered":"https:\/\/maniatest.win\/interpromet\/podrska-kupcima\/reklamacije\/"},"modified":"2025-12-09T07:51:28","modified_gmt":"2025-12-09T07:51:28","slug":"reklamacije","status":"publish","type":"page","link":"https:\/\/www.interpromet.biz\/en\/podrska-kupcima\/reklamacije\/","title":{"rendered":"Complaints"},"content":{"rendered":"<p class=\"wp-block-paragraph\"><strong>Prijava i obrada reklamacija<\/strong><br>U cilju efikasne i transparentne obrade reklamacija, formiran je Tim za reklamacije, koji isklju\u010divo vr\u0161i prijem i rje\u0161avanje svih zahtjeva.<\/p>\n\n\n\n<p class=\"wp-block-paragraph translation-block\"><strong>How to file a complaint?<\/strong><br>Complaints can be filed exclusively via e-mail:<\/p>\n\n\n        <a href=\"mailto:reklamacije@interpromet.biz\" class=\"email-link\">\n\n  <img decoding=\"async\" src=\"https:\/\/www.interpromet.biz\/wp-content\/themes\/interpromet\/images\/yellow-mail-icon.svg\" alt=\"email icon\"\">\n            reklamacije@interpromet.biz        <\/a>\n    \n\n\n<ul class=\"wp-block-list\">\n<li>The deadline for processing complaints is 5 working days from the date of receipt, except in the case of manufacturing defects, where the process depends on the manufacturer.<\/li>\n\n\n\n<li>Nakon odobrenja reklamacije, referent prodaje \u0161alje povratnicu u dva primjerka na e-mail zdravstvene ustanove koja je prijavila reklamaciju.<\/li>\n\n\n\n<li>The customer is required to print, sign, and validate the return slip.<br>1. Jedan primjerak ostaje u apoteci.<br>2. Drugi primjerak se predaje voza\u010du Interprometa prilikom preuzimanja robe.<\/li>\n\n\n\n<li>The Interpromet driver also signs the document upon receiving the returned goods.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Completion of the Complaint Procedure<\/strong><br>Upon receipt of the returned goods in the warehouse, the Complaints Team carries out the final processing of the return, thus completing the complaint procedure<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For any additional questions, you can contact our sales representatives or the Complaint Team.<\/p>","protected":false},"excerpt":{"rendered":"<p>Prijava i obrada reklamacijaU cilju efikasne i transparentne obrade reklamacija, formiran je Tim za reklamacije, koji isklju\u010divo vr\u0161i prijem i rje\u0161avanje svih zahtjeva. Kako prijaviti reklamaciju?Reklamacije se prijavljuju isklju\u010divo putem e-maila: Zavr\u0161etak postupka reklamacijePo prijemu vra\u0107ene robe u skladi\u0161te, Tim za reklamacije sprovodi zavr\u0161nu obradu povrata, \u010dime se postupak reklamacije kompletira. Za sva dodatna pitanja [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":30,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-parts\/content-referense.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-33","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Reklamacije - Interpromet Novi Grad<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.interpromet.biz\/en\/podrska-kupcima\/reklamacije\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Reklamacije - Interpromet Novi Grad\" \/>\n<meta property=\"og:description\" content=\"Prijava i obrada reklamacijaU cilju efikasne i transparentne obrade reklamacija, formiran je Tim za reklamacije, koji isklju\u010divo vr\u0161i prijem i rje\u0161avanje svih zahtjeva. Kako prijaviti reklamaciju?Reklamacije se prijavljuju isklju\u010divo putem e-maila: Zavr\u0161etak postupka reklamacijePo prijemu vra\u0107ene robe u skladi\u0161te, Tim za reklamacije sprovodi zavr\u0161nu obradu povrata, \u010dime se postupak reklamacije kompletira. Za sva dodatna pitanja [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.interpromet.biz\/en\/podrska-kupcima\/reklamacije\/\" \/>\n<meta property=\"og:site_name\" content=\"Interpromet Novi Grad\" \/>\n<meta property=\"article:modified_time\" content=\"2025-12-09T07:51:28+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.interpromet.biz\/wp-content\/uploads\/2025\/12\/Share-1.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"630\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.interpromet.biz\/en\/podrska-kupcima\/reklamacije\/\",\"url\":\"https:\/\/www.interpromet.biz\/en\/podrska-kupcima\/reklamacije\/\",\"name\":\"Reklamacije - Interpromet Novi Grad\",\"isPartOf\":{\"@id\":\"https:\/\/www.interpromet.biz\/#website\"},\"datePublished\":\"2025-02-28T22:22:58+00:00\",\"dateModified\":\"2025-12-09T07:51:28+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.interpromet.biz\/en\/podrska-kupcima\/reklamacije\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.interpromet.biz\/en\/podrska-kupcima\/reklamacije\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.interpromet.biz\/en\/podrska-kupcima\/reklamacije\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.interpromet.biz\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Podr\u0161ka kupcima\",\"item\":\"https:\/\/www.interpromet.biz\/en\/podrska-kupcima\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Reklamacije\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.interpromet.biz\/#website\",\"url\":\"https:\/\/www.interpromet.biz\/\",\"name\":\"Interpromet Novi Grad\",\"description\":\"Dobrodo\u0161li\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.interpromet.biz\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Reklamacije - Interpromet Novi Grad","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.interpromet.biz\/en\/podrska-kupcima\/reklamacije\/","og_locale":"en_US","og_type":"article","og_title":"Reklamacije - Interpromet Novi Grad","og_description":"Prijava i obrada reklamacijaU cilju efikasne i transparentne obrade reklamacija, formiran je Tim za reklamacije, koji isklju\u010divo vr\u0161i prijem i rje\u0161avanje svih zahtjeva. 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